Customer Relationship Manager
Location: Texas or Tennessee Preferred; Remote Considered (U.S.-based)
Type: Full-time | Flexible Hours | Competitive Compensation ($65,000-$100,000 range depending on experience)
Priority Application Review Date: July 7th
About Possip
Possip is a fast-growing, mission-driven SaaS company powering real-time community engagement through voice-of-stakeholders insights. Serving over 1,400 organizations—including schools, nonprofits, and mission-aligned companies—we turn front-line feedback into actionable data that drives impact, results, and retention. We’ve heard from over 1 million voices and are just getting started.
As a tech-enabled, people-centered company, we’re building the modern feedback platform for impact-focused organizations—and we’re seeking high-performance team members who thrive at the intersection of relationships and data.
The Opportunity
As a Customer Relationship Manager, you will serve as the primary point of contact and trusted advisor for a portfolio of Possip customers. You’ll own the full post-sale lifecycle—from onboarding to adoption to renewal and expansion—ensuring each customer realizes measurable value from their Possip partnership.
This role blends strategic relationship management with data-driven consulting. You’ll turn stakeholder feedback into strategic insights, guide change management, and collaborate cross-functionally to deliver an exceptional customer experience.
What You’ll Do
Customer Success Ownership
- Serve as the primary owner of customer relationships across a defined book of business
- Drive customer health by proactively managing adoption, engagement, and satisfaction.
Lead data-driven business reviews, Pulse Check summaries, and performance conversations to showcase value and guide decision-making.
Insights & Enablement
- Analyze Pulse Check results and customer engagement trends to extract insights, identify risks, and highlight opportunities.
- Guide customers in customizing survey strategy, interpreting results, and driving internal visibility of Possip insights.
Cross-Functional Collaboration
- Partner with Operations for seamless onboarding and Pulse Check delivery.
- Work closely with Product and Marketing to channel customer feedback into improvements, content, and campaigns.
- Collaborate with Sales on renewals, expansions, and net-new solution opportunities.
Commercial Impact
- Own renewal outcomes and expansion strategy within your portfolio.
- Identify upsell or cross-sell opportunities based on customer needs and product fit.
- Maintain accurate tracking in CRM and provide revenue and risk forecasts.
What You’ll Bring
- 3–5 years in serving others – through Educational Leadership, Customer Success, Account Management, or a client-facing SaaS role
- Proven ability to drive outcomes
- Strong data fluency—comfortable working in Excel, identifying trends, creating charts, and presenting to stakeholders.
- Exceptional communication skills with a consultative and proactive approach.
- Track record of managing multiple complex accounts with autonomy and accountability.
- Experience working with K–12 education or mission-aligned customers is a plus.
Why Possip
- Purpose-Driven Impact: Help schools and communities elevate unheard voices and drive systemic change.
- Flexibility: Remote team, asynchronous culture, and flexible time-off.
- Growth Environment: Work alongside experienced leaders in a fast-scaling startup environment.
- Innovation + Inclusion: Build technology that serves diverse communities across the country.
Compensation & Benefits
- Competitive base salary + performance-based bonus
- Health, dental, and vision coverage
- 401(k) eligibility
- Flexible time off and remote work culture
- Mission-driven and collaborative team environment