Closing the Loop in less than 7 Days: How STRIVE Collegiate Academy Built a "Real-Time" Culture
Moving beyond an annual school climate survey to weekly parent responsiveness.
the challenge
Needed a way to answer parent questions and gauge satisfaction without overwhelming staff with phone calls.
the solution
Weekly Pulse Checks + “Corner Ticket” Newsletter Integration.
the result
Created a transparent “Feedback Loop” where 100% of parent questions are addressed weekly via newsletter, reducing individual call volume and building community trust.
the before
The Infinite Phone Tag
The Challenge: LaKendra Butler, Founder and Executive Director of STRIVE Collegiate Academy in Nashville, wanted to ensure every parent felt heard. However, the traditional method- calling every parent back individually to answer common questions- was operationally unsustainable.
- The Gap: They needed a way to aggregate feedback and respond collectively so staff weren’t burning out on 1-on-1 calls for repetitive issues.
- The Goal: To replace “ad-hoc” communication with a predictable system that proved to parents: “We heard you.”
“I’m all about not using too many systems… at this time, Possip is our system.”
— LaKendra Butler, Executive Director
the solution
The "Corner Ticket" Strategy
The Shift: STRIVE integrated Possip’s Pulse Checks directly into their weekly communication workflow, turning data into a public conversation.
- We Ask: Possip sends the weekly Pulse Check text.
- They Reply: Parents share praise, questions, and concerns in minutes.
- You Act: LaKendra’s team takes the Possip report and inserts the top questions directly into their Sunday “Corner Ticket” newsletter (sent via text/email).
The “Feedback Loop” Mechanic:
- Public Answers: Instead of answering the same question 50 times privately, they answer it once publicly.
- Public Praise: They publish the “Praise” from Possip to boost teacher morale publicly.
- Team Delegation: Grade-level culture leaders are assigned specific “buckets” of feedback to own, distributing the workload.
Read the Corner Ticket newsletter on parent feedback here.
the results
Trust Through Transparency in Your School Climate Survey
The ROI: By using Possip as the engine for their weekly newsletter, STRIVE created a culture of Instant Accountability.
- Operational Efficiency: Drastically reduced the time leadership spent on repetitive parent phone calls.
- Measurement of Success: LaKendra uses the following week’s Pulse Check to see if the questions from the Newsletter were successfully resolved. (e.g., “Did the noise about carline go down after we addressed it in the Corner Ticket?”)
- Teacher Morale: Created a routine “Praise Pipeline” where teachers see positive parent feedback every week, fueling retention and satisfaction.
The Old Way
- Parent asks a question
- Admin calls Parent
- Repeat 100x.
The Possip Way
- 100 Parents ask questions
- Possip Aggregates
- Admin answers Top 3 in Newsletter
- Zero confusion.
